English

About us

ZSE Energia, a.s. is one of the biggest gas and electricity suppliers in Slovakia Our company has been present mainly in the Western Slovakia for more than 100 years, but we provide our quality services also outside this region. Every day, more than a million customers rely on us.

Our history

On 1 July 2007, due to the liberalisation of the energy market, ZSE Energia, a.s. became a 100 per cent subsidiary of Západoslovenská energetika, a.s. The spin-off was due to applicable Slovak and EU laws under Act No. 251/2012 Z.z. on Energy. Západoslovenská energetika, a.s. is part of the German energy Group E.ON, who is a 49 per cent shareholder of the company. The Slovak Republic is a 51 per cent shareholder via the Ministry of Economy of the Slovak Republic. In 2011, ZSE Energia, a.s. was also granted a licence for gas supplies.

System of Integrated management

In its activities, ZSE Energia, a.s. observes quality standards related to electricity and gas supplies and all relevant services pursuant to legal regulations, while heeding the first principle of European health, safety & environment policies „Prevention is better than cure“. We have prioritised the preventive management approach in our company.

ZSE Energia, a.s. aims at achieving best possible quality of services provided to both existing, as well as potential new customers and maintain a stable position on the energy market while considering the environment, decreasing negative environmental effects and eliminating work related safety hazards.

For this reason, ZSE Energia, a.s. introduced the system of integrated management (SIM). Compliance with requirements of the standards, legal requirements and requirements of other stakeholders is monitored and confirmed by an independent auditor on a yearly basis.

In ZSE Energia, a. s., SIM comprises of the following three individual management systems:

• Quality management system according to ISO 9001
• Environment management system according to ISO 14001
• Occupational health and safety management system according to ISO 45001

HSE and Quality Policy in ZSE Energia, a. s.

Information on alternative resolution of disputes

Information under Article 14(1) of Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes:

Customers, who are consumers can use the RSO platform for an alternative resolution of disputes, available at: http://ec.europa.eu/consumers/odr.